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Shipping Policy for Luna Sol Self Care

At Luna Sol Self Care, we are committed to providing you with a delightful shopping experience, including a seamless shipping process. Please review our shipping policy to understand how we handle the delivery of your self-care products.

1. Processing and Dispatch Time:

• All orders placed on our website will be processed and dispatched within 3 business days. Our business days are Monday through Friday, excluding holidays.

2. Shipping Methods:

• We offer a variety of shipping methods for your convenience. You can select your preferred shipping option during the checkout process.
• Our available shipping methods may include standard shipping, express shipping, and other relevant options. The shipping cost may vary depending on your choice.

3. Delivery Times:

• The estimated delivery time depends on your chosen shipping method and your location. Please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
• Once your order is shipped, you will receive a shipping confirmation email with tracking information to keep you updated on your delivery.

4. Shipping Charges:

• Shipping charges are calculated based on the weight of your order, the shipping method you choose, and your delivery address. You can view the shipping costs during the checkout process before finalizing your order.

5. Order Tracking:

• You can track your order's status by using the tracking information provided in your shipping confirmation email. If you encounter any issues or have questions about tracking your order, please contact our customer support team.

6. Shipping Address:

• Please ensure that the shipping address you provide is accurate and complete. Luna Sol Self Care is not responsible for orders delivered to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us promptly.

7. Shipping Delays:

• While we make every effort to ensure timely delivery, Luna Sol Self Care is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to extreme weather conditions, natural disasters, or carrier-related issues.

9. Contact Information:

• If you have any questions, concerns, or require assistance regarding our shipping policy, please contact our customer support team at LUNASOLSELFCARE@GMAIL.COM
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Thank you for choosing Luna Sol Self Care for your self-care needs. We strive to make the shipping process as smooth as possible for our valued customers.

Return Policy for Broken Items

At Luna Sol, we strive to provide our customers with high-quality products. However, we understand that occasionally, items may arrive damaged or broken. In such cases, we are committed to ensuring a smooth and hassle-free return process. Please review our return policy for broken items below:

1. Eligibility for Returns:

• Our return policy only covers items that are received in a damaged or broken condition.
• Broken items must be reported to us within- 3days from the delivery date.

2. Contacting Customer Support:

• To initiate a return for a broken item, please contact our customer support team within the specified timeframe. You will need to provide your order number and details about the damaged item.

3. Verification of Damage:

• Our customer support team will guide you through the verification process. This may include providing photos of the damaged item and its packaging.
• We may also require you to retain the damaged item for a certain period to facilitate the return.

4. Resolution Options:

• Once the damage is confirmed, we will offer one of the following solutions: a. Replacement: We will send you a new, undamaged item as a replacement, free of charge. b. Store Credit: If you prefer, we can provide store credit for future purchases.

5. Return Shipping:

• In the case of a return, we will provide a prepaid shipping label. Simply package the damaged item securely and attach the label to the package.
• Please return the item within 3 days from receiving the prepaid label.

6. Item Condition:

• The returned item must be in its original packaging and in the same condition as when it was received.
• Please include all accessories, manuals, and other items that were part of the original packaging.

7. Exclusions:

• This return policy only applies to items that are broken or damaged during shipping or delivery.
• Returns for reasons other than damage, such as a change of mind or incorrect ordering, will not be accepted under this policy.

8. Contact Information:

• For any questions or concerns regarding our return policy for broken items, please contact our customer support team at LUNASOLSELFCARE@GMAIL.COM

We value your satisfaction and are dedicated to making your shopping experience as smooth as possible when it comes to broken items. Thank you for choosing LUNA SOL SELF CARE.